Conference Session: Managing the Human Response to Change: A Case Study in Implementing Advancement Systems

This session will highlight how people deal with change – focusing on a project case study: implementing a new advancement information system. The presenter will focus on unpacking the people side of the technical project, and share how this initiative became a catalyst for organizational change within the advancement shop as a whole.

Change is both emergent and planned. The design of the change process, was both planned and agile, and attempted to best respond to the needs of the organization, dynamics amongst the different project teams, end-user learning styles, as well as work in tandem with the structure of project management.

Advancement shops are often known to be trailblazers for institutions and known for a hub for change as they strive for best practices and adapt to trends in alumni engagement. Participants will be invited to engage in making meaning of the case study and leave with takeaways for their own roles and work in advancement.